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Office of Hospitality and Volunteer Services

Our Patients and Their Families Are Our First Priority

The Clinical Center's Office of Hospitality and Volunteer Services strives to make you, the customer, the first priority by providing exceptional customer service to all NIH staff, patients and visitors. We offer a wide array of amenities to ensure a positive experience for patients and their families, while also coordinating Hatfield conference rooms, Clinical Center special events, Clinical Research Center-general tours and Clinical Center-focused tours for visitors and employees.

A smiling woman in a blue blouse shakes hands with a healthcare professional across a reception desk in a modern, well-lit office.

Hospitality and Volunteer Services Highlights

One of the many Hospitality Desks located throughout the NIH Clinical Center.
Located throughout the hospital

Hospitality Desk

Stop by the Hospitality Desk for help. Our friendly staff is available Monday through Friday from 6 am to 4:30 pm to provide assistance.

A healthcare worker pushes a patient in a wheelchair down a bright hallway with large windows in a hospital or medical facility.
Helping patients

Messenger and Escort Service

The Messenger and Escort Service is open 24/7 to provide patient escort services, as well as supplying related patient assistance and providing necessary services like sanitizing equipment and restocking materials.

Discover

Edmond J. Safra Family Lodge

Offers a home-like place of respite for families and loved ones of adult patients who are receiving care at the NIH Clinical Center.

NIH Patient Library

Your home library away from home.

NIHCC TakeMeThere

Get the app and never get lost.

West Drive Patient Entrance

Directions for patients and patient visitors to access the NIH campus.

Thank you for your interest in us. We'll do our best to be helpful.

MAILING ADDRESS

Office of Hospitality and Volunteer Services
NIH Clinical Center
10 Center Drive
Bethesda, MD 20892

PHONE

301-594-3301